Getting support

Contact the team

Email team@tryopentag.com for product, connection or billing help. For setup or a problem that is easier to show, book a call.

You can also ask OpenTag about a problem in your workspace. For a specific wrong Slack reply, its feedback controls let you include an explanation.

Include enough context

Send the conversation or Slack thread link, approximate time and what you expected to happen. Include the integration or routine name and the visible error if there is one.

If a request partly completed, say what changed already. This helps avoid repeating an email, update or other action while investigating.

Do not send API keys, passwords or payment details. Use the provider or integration's secure form to repair credentials.

Billing

Workspace owners and admins can change plans, update payment methods, view invoices and cancel from Billing. Contact us if an offer or charge does not match what you expected. Include the workspace and invoice reference.

Privacy and security

Send data access, correction and deletion requests to privacy@tryopentag.com. See Deleting your data.

The security page has the published security information. Email the team for a questionnaire. Use the vulnerability disclosure policy for security reports.

Request an integration

Tell us which app you need and the job you want OpenTag to do with it. The current catalogue is in Integrations; custom MCP servers can cover tools outside that list.

Before reporting a common setup problem, check Troubleshooting.